Introduction

Welcome to Be Swiphtly Limited

Be Swiphtly Limited is committed to serving you and ensuring your data and information you submit to us are safe and protected. This privacy policy set out how we collect, use and protect your information. 

While using Swiphtly (“Mobile App and Website”), we will ask you to supply us with some information which can be personal or non-personal information, and other information that we will expressly list in this privacy policy. The essence of all the information that we request from you is to enable us to improve our services. 

 

The information that we collect. 

Information submitted by Rider(passenger/customer), or Owner/Operator is submitted through Swiphtly (“website/app”)

Be Swiphtly Limited collects the following data from you:

a). Personal data like user content. These include First name, Last name, Date of Birth, Gender, phone number, email address, Photo, and Payment detail.

This is to enable us to know the location you are, linking or matching Riders with Drivers, suggest destinations based on previous trips, your present location when you are using the app, and protection of users and other members of the public. 

We collect personal information when you sign up for our Services when you access our Services or otherwise provide us with the information. Other information that we may collect includes demographics through user surveys, and in some cases Criminal records of owner/driver as allowed by the law.

b) Usage data (Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). This information is created when you use our services.

c) Communication data. This information is created when you use our services. Be Swiphtly Limited collects communication data through processes like calling, chatting, or sending messages to each other through Swiphtly which serves as the platform between Owners, Drivers, and Riders. Be Swiphtly Limited assures you that all this information collected will be held confidential and privileged by us and they are collected for record and security purposes.

d) Device used to access the service. This information is created when you use our services for the purpose of knowing the device used on Swiphtly. This includes but not limited to the device IP address, unique device identifiers, service provider, unique device identifiers etc.

e) Registration Information. This information is received when you register an account on Swiphtly they include your name, phone number, email address, and photo.

f) Be Swiphtly Limited also collects information about your mode of payment. This information is safe with us; we do not store your payment card details on our servers and our vendors who receive this information use it in line with this policy according to our instructions.

g) Be Swiphtly Limited collects the driver's license information.

h) As an Owner, Driver and Rider, we collect your information about your location when the app is running in the foreground or background of your device. This is to enable us to know the location you are, Linking or matching Riders with Owner or Drivers, suggesting destinations based on previous trips, your present location when you are using the app, protection of users and other members of the public.

To use Swiphtly, Owner/Operator of a vehicle must be PPV approved by the government and provide a valid PPV driver’s license, vehicle registration, vehicle certificate of fitness and insurance.

 

 

How Be Swiphtly Limited uses your data.

We use the information we collect from you for the following:

To gather analysis or valuable information so that we can improve our Service.

To detect, prevent and address technical issues.

Providing and managing your account and/or subscription(s).

To customize the app for you.

For customer support 

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about.

To provide and maintain our Service.

To notify you about changes to our Service.

Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application.

Handling payment.

For identification Purposes.

Monitor app usage metrics such as total number of visitors.

Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the app.

For the sake of our drivers, we use their information to inform drivers or owners about request from riders to secure their services and other updates.

 

 

 

Submission, Storage, Sharing of Personal Data and Confidential information. 

Be Swiphtly Limited respects your privacy and understands the salient and confidential nature of the information that you provide to us. We assure you that all information supplied to us will be held privileged. However, there are times we may disclose your information to third parties, this includes:

To the extent necessary for the purpose of providing our service, the personal data which you give us during the registration process may be transferred to third parties like subsidiaries, and affiliates who we engage from time to time to provide us with any services or facilities, data processing on our behalf which we use for the purpose of administering our business and providing our products and services to you.  

In the event of an incident, we can disclose your information with our insurance partner. The essence of such disclosure is for them to be able to determine necessary coverage when the incident occurs.

Law enforcement agencies for the purpose of investigating crimes, address fraud, by a subpoena or court of law, to prevent violation of terms of service, security issues, protection and safety of users or for other security matters permitted by the law.

While using the app/website, Drivers will be able to see the pick-up location that the Rider has provided, and the driver can see the passenger’s name and destination.

To investigate or respond to any real or perceived violation of this Privacy Policy or of our Terms and Conditions, or any other terms of use or agreement with us.

If we are involved in a merger, acquisition or asset sale, your Personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

We can also share your information and your use of the service with our partners to get more information about you and if you connect to the app through integration with a third party service, please note that we are not restricted from informing such third parties.

We also disclose your data to our service providers like consultants, third party vehicle suppliers, Cloud storage providers, lawyers, accountants, service providers who are responsible for Payment processing and consultancy. 

We can also disclose your information if you tell us to do so (With your consent).

Please note that we are not limited by this privacy policy from disclosing your information that is not personal to our affiliates, advertisers, partners or a third party at our discretion in which such discretion will be exercised reasonably. Also, in the event of any change, modification or alteration in our operational activities, such modification or changes will be brought to your notice promptly by posting such update on Swiphtly.  

Please ensure to keep your confidential information and password away from third parties; please note that we will not be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.

It is your responsibility to protect your username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk. If you notice your account has been breached, please inform us of it promptly. 

In the event of any change, modification or alteration in our operational activities, such modification or changes will be brought to your notice promptly by posting such update on our application or through an email update. 

 

 

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Personal Data collected for purposes related to the performance of a contract between us and you shall be retained until such contract has been fully performed.

Personal Data may be retained for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Data can also be retained for the purpose of curtailing fraud and security purposes. The personal data that you provide when registering with Be Swiphtly Limited is retained until you ask us to delete it. 

Be Swiphtly Limited can also retain data if the account holder is unruly or commits a grievous offence against Be Swiphtly Limited so that such user does not have the opportunity to register with Be Swiphtly Limited again. 

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

 

Data Transfer

All the information supplied to us is safe and secure. Your Personal Data may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

We have put in place various measures to ensure your information is safe. We further assure you that on no account will your information be transferred to any unsafe jurisdiction or organization, or contrary to the terms set out in this privacy policy.

 

 

Unsubscribe/Opt-out.

You may unsubscribe to our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. You can also opt out of receiving text messages from Swiphtly, Push Notifications (This can however restrict or prevent you from being updated about important information like notification message that your ride has arrived) and Location Information (i.e., by making your location unknown to others.). In other words, we offer you the chance to "opt-out" from having your personally identifiable information used for particular functions, when we ask you for this detail. Please note that the location of the rider and driver cannot be hidden, they are compulsory for the service to be effective. 

 

 

Privacy Policies of Other Websites

We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our website or its Content, and thus we cannot be held liable for the privacy of the information on their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.

 

 

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

 

 

Viewing by Others

Note that whenever you voluntarily make your Confidential Information or Other Information available for viewing by others online through this Website or its Content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.

 

 

Security/protection of your information

We appreciate and value the information you give to us, so we take precautions to protect your information. When you submit sensitive information via the website your information is protected both online and offline. Whenever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job [for example, billing or customer service] are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable and we cannot guarantee its absolute security.

 

Assignment of Rights

In the event of an assignment, sale, joint venture, or other transfer of some or all our assets, you agree we can assign, sell, license or transfer any information that you have provided to us. Please note, however, that any purchasing party is prohibited from using the Confidential Information or Other Information submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.

 

 

 

Contact/Enquiry

For any question about this privacy policy, kindly contact us on the following:

 

Telephone no: +1 (876) 774-2891

WhatsApp no: +1 (876) 774-2891     

Email: info@swiphtly.com